Purchasing FAQ
What to confirm before purchase
What is the minimum order quantity?
MOQ depends on the ingredient, grade, packaging and current supply. Share your first order quantity and annual estimate; obtain written confirmation before ordering.
Can I request a sample?
Submit your evaluation requirements. Sample availability, quantity, fees, freight and any credit against a later order must be agreed individually.
Which certifications are available?
Specify the product, required standard and market. Copies are subject to availability. Verify the entity, production site, scope and validity; do not assume a certification covers every product.
How is delivery timing established?
Timing depends on grade, quantity, stock or production scheduling, testing and destination. Share your desired arrival date; confirm dispatch and transit assumptions separately in writing.
How do I request a COA or TDS?
Choose the document request type in the inquiry form and provide product, grade and batch if known. Review methods and acceptance limits; documents are subject to availability.
Can I request custom specifications or payment terms?
Send the target specification, application, market and commercial requirements for feasibility review. Capability, pricing, payment methods and trade terms require written agreement.
What happens after I submit?
The form is processed by third-party FormSubmit. This site does not verify email receipt or promise a response time. You can instead email [email protected] directly.